Terms & Conditions
TERMS AND CONDITIONS
Please read the T&C's carefully before booking; by booking with Create and Coat, you agree to these terms and conditions. These terms and conditions apply to the use of the website and salon, and by utilising the website or salon, you agree to be bound by the terms and conditions set out here. You are welcome to print or store these terms for your records. If you do not agree to be bound by these terms and conditions, you are not permitted to use or access this website. If you have complaints or queries, please send them to the contact details. These terms and conditions apply to all transactions on this site and in the salon. They do not affect your statutory rights.
At Create and Coat we are committed to maintaining a clean, sanitised and safe environment for everyone. Our team will be wearing face masks and gloves throughout your treatment and each working space is thoroughly sanitised between appointments. All tools will be fully sterilised in sealed, sanitised pouches. Masks are optional for your own use in the salon.
If you test positive within 48 hours of attending the salon, please notify us at [email protected] immediately.
To guarantee Create and Coat can accommodate your preferred times and services, we encourage you to book in advance. The quickest way to book is online via our booking system. Alternatively you can call the salon or visit us in Harvey Nichols to arrange your appointment. You can book future appointments up to 8 weeks in advance. Please refer to the booking system for availability.
Walk-ins are welcome but please note that we cannot guarantee service.
Please arrive ten minutes before your scheduled appointment time to ensure you have time to check in, select personalised treatments and choose your colours in advance. To ensure all our customers have the best experience at Create & Coat, we adhere to a strict treatment schedule. Late arrival may result in the cancellation or shortening of your appointment.
CANCELLATIONS & LATE ARRIVAL
Create and Coat has a 24 hour cancellation policy for all appointments. We are happy to reschedule or cancel your appointment if more than 24 hours notice has been given and 100% of deposit money received will be refunded.
Cancelling a booking within 24 hours of scheduled appointment time or a no show will result in the loss of your appointment and your deposit will not be refunded. Should you cancel or not arrive for a booked appointment twice, we will request a full payment upfront for any future bookings.
If you arrive 10 or more minutes late for an appointment, your service will be subject to change. We adhere to a strict treatment schedule and reserve the right to cancel part or all of your treatment.
TREATMENT UPGRADES / ADD ONS
You can upgrade your treatment or add on extra services during the booking process. Add Ons include nail art, removals and strengthening treatments. Should you wish to upgrade or include an add on during your appointment with us, we will do our best to accommodate depending on our schedule but we cannot guarantee service. Please book your add ons at time of booking to ensure you get the treatment you would like.
PAYMENT AND CONTRACT
All bookings will require a 30% deposit. The deposit amount will be be shown before your appointment is confirmed in the booking system. Deposit payments can be made by debit or credit card at checkout. Any contract deemed to have been created via transacting with this web site will be made with Create and Coat Ltd.
Treatment and product prices are subject to change but are correct at time of posting. If there are errors, or typos reflected in our prices, we are not required to honour them, though we will contact you with details of the error and you will have the option to continue or cancel. Prices are displayed in GBP and include VAT.
DISCOUNT CODES AND SPECIAL OFFERS
Discount codes cannot be combined with other offers or bundles unless otherwise stated. We may withdraw or amend offers at any point without notice. Where combo / package deals are offered, no substitutes or changes can be made to the set treatment.
Gift vouchers purchased will be delivered as an e-voucher via email. You will be asked for what email address to send the gift voucher to at checkout. Gift vouchers will be valid for a one year time period, after which they will expire and can no longer be used. Should a treatment cost less than the gift voucher amount, the remaining balance will be returned as another e-gift voucher. Create and Coat are not responsible for deleted / misplaced e-vouchers.
We take huge pride in our work and take every care that you will leave our salon with a set of nails that will last, however it’s important you look after them in-between treatments too. We will email you our top tips for after care and manicure longevity and you can find a summary below. We strongly recommend you read and follow this guidance. We cannot guarantee our work in circumstances where aftercare advice hasn’t been followed.
CREATE & COAT AFTERCARE ADVICE
WEAR GLOVES: when you’re washing up, cleaning, gardening or handling highly pigmented foods like turmeric or beetroot to avoid staining
NOURISH: keep your cuticles and hands hydrated by massaging in cuticle oil and use a hand moisturise daily (we recommend before bed). You can purchase Peacci Cuticle Oil and ManiPedi Cream from Create & Coat after your treatment
DON’T PICK: do not pick or peel off your gel polish as this can cause damage to your nails. We recommend you book a removal treatment instead of DIY
WEAR & TEAR: avoid using your nails to open ring pulls and boxes etc.
REGULAR TREATMENTS: so we can help ensure your nails keep strong, healthy (and looking amazing), we recommend you book regular maintenance appointments every 2 – 3 weeks.
AVOID: where possible avoid long periods of time in water i.e. washing up or swimming and in hot environments such as a sauna or hot tub.
If any adverse reaction occurs such as redness, inflammation or a rash of any kind around the nails, please contact your GP immediately.
INFILL / REMOVAL APPOINTMENTS
DesignEX Pro extensions can be infilled once with BIABTM within 4 weeks of application. After that, you will be required to book a removal service and new extension treatment.
BIABTM overlay over natural nails, you can book an infill treatment within 4 weeks of application. After 4 weeks, we will charge an additional fee due to the extra time it takes to rebalance and refine.
If you require removal of a treatment not completed by Create and Coat, please contact the salon and we will try our best to help. Please note that we cannot guarantee removal service of work that is not our own.
At Create and Coat, our mission is to provide the highest quality experience and treatments. However should you encounter any issues, we operate a seven day repair policy for any TGB gel polish treatments and a three day repair policy for any Peacci regular polish treatments.
We will repair any damage that we deem to be as a result of our application free of charge. After these timeframes, you will need to book a repair service charged at £5 per nail or £10 per nail if includes nail art.
Please email [email protected] with a photo of the issue and we will contact you to arrange a time to complete the repair. Lateness and cancellation policy will still apply to repair bookings.
PARENTAL CONSENT / CHILDREN POLICY
We offer a reduced treatment price for a Peacci Mani or Pedi for children under 10 years of age. Anyone over 10 will be required to pay the regular treatment price.
Parental consent will be required for any booking for a client under the age of 16 (we will ask you to complete a consent form at the beginning of the appointment). The parent or guardian is required to be present throughout the treatment.
Gel polish and DesignEX Pro extension services will be offered to anyone over the age of 12 as long as consent is given and the parent or guardian is present at the treatment. Peacci regular polish treatments are available for anyone over 3 years old.
Due to the restricted and busy environment at Create & Coat, we unfortunately can’t accommodate any children not having a treatment in the salon.
Peacci Polish, Nail Care Essentials and ManiPedi S.K.I.N products that are used in Create and Coat treatments are available to purchase at the salon. You don’t need an appointment to purchase, just come along and we will be happy to help you select the right products for your needs.
Create and Coat want to ensure all customers have the best experience whilst at our salon. Should you have any queries regarding accessibility please contact us via the contact page or phone so we can help.
OUR RIGHT TO CHOOSE
At Create and Coat, we value our employees and take their safety, health and well-being seriously. We don't tolerate rudeness or disrespect and have the right to refuse service to any customer who behaves inappropriately. We reserve the right to amend terms and conditions when necessary, with or without advance warning.
LOST OR DAMAGED PROPERTY
We ask our clients to look after their property during their time at our salon. Create and Coat is not responsible for lost, damaged, or stolen items. Please be aware that given the nature of our work and a busy working environment, clients are advised to take particular care of their belongings during treatments to minimise their risk of loss or damage to personal items including jewellery.
Create and Coat Ltd own any copyright, trademarks and other intellectual property rights in all material and content on this website and in salon. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied in relation to accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than under the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
CREATE AND COAT LIMITED
Company number 13680028
Registered office address: Preston Park House, South Road, Brighton, East Sussex, England, BN1 6SB
Registered in England and Wales
Email: [email protected]